Frequently Asked Questions
General Questions
Have questions about your order? See if we’ve already answered your questions here. If not, feel free to contact us anytime.
What are your holiday hours of operation?
Holiday Hours
Christmas Eve - 8am - 12pm*
Christmas Day - Closed
Boxing Day - Closed
New Years Eve - 8am - 12pm*
New Years Day - Closed
* Orders after 12pm delivered following business day.
What are your regular hours of operation?
Regular Hours
Mon - Sun - 8am - 3pm
(3pm is the last call for orders. Orders after last call will be delivered next day.)
Can I really order Cannabis online?
Yes, of course. Cannabis is legal in Canada. Cannabis had been shipping through the mail for over two decades and there are no documented cases of individuals being charged for receiving it in the mail. Provincial governments encourage and allow the use of Canada Post for the delivery of Cannabis. Canada Post is no longer screening for Cannabis.Is it safe to order from Highrollas?
Yes your information is kept confidential and secure through our servers and all transactions are encrypted using 256 bit SSL technology. Similar security strength as online banking. All packages are mailed in discreet, smell-proof packaging and your personal information is never shared with 3rd parties.How do I order from Highrollas?
- Please register first for easy checkout. Then login to buy.
- Browse our high grade cannabis at http:/highrollas.to then click on Add to Cart
- When you're ready to Checkout just click on the Shopping Cart on top-right side of your screen
- Fill in your personal details. Please note that we only accept Interac Email Money Transfer at this time.
- Once you complete the checkout process pay close attention to the next page. You will see your order number and payment instructions.
What payment methods do you accept?
We accept Email Money Transfer (E-Transfer). To learn more about EMT click on the video below. We only accept Email Money Transfer at this time.
Can I get a refund?
We issue refunds on a case-by-case basis. If you are unsatisfied with any of our products please contact us through our online form. Our management team will personally assess your case and decide what should be done. We go out of our way to provide the best customer service that we can offer but sometimes mistakes do happen. Store credit will be issued at our discretion. Thank you for your understanding and cooperation.Where do you deliver?
We deliver all across Canada. Sorry we don't deliver to other countries at this time.How long will it take to receive my order?
Shipping (Mail Delivery)
- The shipping minimum order amount varies by location. Just enter your postal code in the cart and follow the prompts to see what is required for your region. In some cases, you can expect your order within 1-2 business days. Your order will be shipped via Canada Post in a smell proof, discreet package. If you do not receive a tracking number from us within 24 hours, relax, maybe we just missed it. Just shoot us an email to get your tracking number.
- Free shipping also varies by region. So enter your postal code in the cart page to see what is required to get free shipping.
- We will not ask Canada Post to "require signature" unless you ask us to.
What should I do if I didn’t receive my order in the mail?
- Please wait 48 hours before reaching out to us about missing orders from Canada Post. Sometimes they are met with delays. Especially during the holidays.
- If your order goes missing, we will, at our discretion, replace your order 1 time for orders up to $150.00. If your orders are prone to going missing we will either "request for signature" with Canada Post or we will no longer ship to your address.
- There are no refunds or replacements on all orders marked "delivered" by Canada Post.
- Please reach out to us should you have any questions about your order. Contact Us.